The concept of hospitality is just about receiving guests in a spirit of goodwill. Most especially strangers from other lands. Hospitality denotes warmth, protection and respect; it helps to build appreciation and understanding among people or even cultures. Hospitality is gotten from the Latin root “HOSPES,” meaning “enemy or stranger.” However, Hospitality can be referred to as various industry service, which includes restaurants, hotels, entertainment, sports event, cruises and tourism-related services. Therefore, hospitality is imperative to society, employees, and even customers.
For the hotel industry, the main aim of every hotel Muenchen Messe should be to render the highest possible level of hospitality. Customers or guests tend to have more fun vacation or even a productive business trip. When a customer lodge into a hotel, he should remember his stay at the hotel in a very high positive way. Hospitality experts confirm that such a client or customer will always come for bookings over again and perhaps recommend family and friends. That’s the most reason why people consider hospitality when choosing a hotel; hospitality makes a client become a permanent client. As a hotel owner, you could attract more customers with hospitality.
There are many reasons you should consider hospitality before you choose a hotel. Here are some reasons:
Hospitality Boast Customer’s Retention.
Over the years, statistics have proven that when you sell to a new customer, it cost up to twenty-five (25) times more than selling to an existing customer. However, there are many ways businesses retain their existing customers, but offering hospitality at its peak is one of the most effective ways. So many hotel Vaterstetten Parsdorf owners and other lucrative business owners believe price motives customers to purchase more. Well, that’s quite true, but the quality of services rendered by each businesses matters. Hospitality can go all the way to bring more customers. Hospitality attracts!
Customer’s Satisfaction
Why do you have to spend a lot on booking accommodation in a hotel without hospitality service? One basic thing every customer wants to derive is optimum customer’s satisfaction. Hospitality service ensures a customer derives satisfaction, talk about Change of beddings, foods and drinks, customer care services, parking spaces, the friendly atmosphere, etc. Makes you want to choose a hotel over and over again. It’s not about the pricing, it’s about satisfaction. Hospitality does that.
When you choose a hotel Muenchen Messe with hospitality, you feel excited. There’s a joy that fills your heart as a result of hospitality. It’s like getting a second-place like home. Most guests do bookings because they want their head cleared off stress, and so they get disappointed and at the same time frustrated when their expectations are not met. As a matter of fact, a hotel should be a place of comfort, anything far from comfort is far from hospitality. At times, freebies are attached to hospitality, so you tend to enjoy more than you’ve paid for.
FREEDOM OF EXPRESSION
Hotels that render hospitality service give room for their clients or guests to express themselves, render complains, some even allow you vent if you want to. They believe it’s a service you have paid for and so they take it up to ensure you derive satisfaction. Some hotels even go all the way to give customers outlet which allows for expressing how poor or good their experience was after their stay. Even when the experience is not up to expectations or perhaps negative, some hotel Vaterstetten Parsdorf ensure you let it all out to them, rather than telling a third party. Isn’t that good enough? Hotels with hospitality service capture communication methods; they ensure they keep in contact with their clients, have their complaints and ensure they make changes where necessary.
