User onboarding software is a bunch of tools that allow the developers to get acquainted with the application with no sweat. This software gives the users all that they need to use the app and achieve a better comfort level with it.
Importance of onboarding
Modern interfaces are made as simple as possible. However, a welcome note on signing up, or a thank you on first order, or a help in placing order can make the user more comfortable with the application. All these introductory and progressive enablers give a solid start to an everlasting relationship. If you want to have patrons all dedicated to you, the onboarding process should be followed not only at the start, but whenever you want to communicate something important to the users.
Best values of a user onboarding software
Why you need an onboarding software? The answer lies in these values that it creates both for the customers and the application owner:
- Customer retention: Give the best reasons to customers to adopt your application and come back to it again and again. The onboarding process develops comfort level that brings the customers to the platform and presents your application as the first easily available solution worth trying.
- Easy introduction: With the help of a few interactive, informative screens at the start, the onboarding process offers easy introduction to the users about the processes involved. Onboarding is as good as a welcome mat that offers a sense of belonging to the apps visitor.
- Guided completion of process: The user can get the best benefit of the app when they reach the end of the transaction successfully. With onboarding support, the users complete the process without errors and derive the best experience from it.
The best time to use onboarding is at welcome point. Other times this process one should follow is when the customer is about to place order, or when some new announcement need to be told. This takes the relationship a long way.
