Did you know that online chat has the highest satisfaction rate among all customer service channels?
Of the consumers served via chat, an average of 73% end up satisfied with the experience , this according to Invespro figures . They point to the speed of the service, its practicality and the possibility of chatting in real time without having to stop doing what they were doing (such as browsing your online store , for example) as the main differentiating factors.
It doesn’t matter if you compete against the phone, email, or social media, the chat service prevails in terms of customer satisfaction .
Take advantage of your business’s online chat and turn it into a competitive advantage! Make your brand win and retain more customers (willing to buy more products or services more often, even the most expensive ones in your offer) by building relationships in which they are pleased to always be served quickly and efficiently.
Best online chat
To prepare this list we have taken into account factors such as price for plans or packages, integrations with other services, unique characteristics, basic functions of a chat (such as quick responses) and its interface , among others.
Without further ado, this is the list of the 10 best online chat options for your business.
- JivoChat
Clearly, we couldn’t stop talking about JivoChat on this list. And not because this article was written by us, but because more than 240,000 websites worldwide use it. Including brands like Kia and Nespresso!
Among the functions for which our professional chat tool stands out are:
- Real-time visitor monitoring,
- Proactive invitations , (automatic messages directed to visitors),
- Customizable widget to combine the chat with the colors of your brand,
- Incident tracking reports,
- Metrics per agent and for the entire service,
- More than 20 languages available.
As you may have already noticed, Spanish is spoken here , something that is not common to find on the websites of online chat services. Even if Spanish is one of the languages that your chat supports.
In addition to all this, JivoChat facilitates integrations with CRM systems such as Slack or Pipedrive ; email marketing tools like Sendinblue or MailChimp ; Google Analytics , and even calls, SMS and messaging applications, such as Facebook Messenger, Telegram and WhatsApp .
These JivoChat functions allow you to offer a true omnichannel experience to your consumers, since you can respond to messages from any communication channel through the same platform. And the best thing is that it can be used from a computer and also from an app.
JivoChat offers you two plans: basic and professional. The basic plan is completely free for up to 5 operators, while the professional plan offers all the resources available for a virtually unlimited number of agents in which you pay for each agent, not for packages that include a number of agents that you might not need.
- Kayako
Kayako is a help desk style platform (or “ help desk ” in Spanish) that also offers its own chat for business purposes. This allows you to chat with visitors to your page in real time, either through chat or the application available for mobile devices. It is present on many professional websites .
This tool is integrated with other channels / services, such as your email platform and, of course, your help desk. On their website they say that companies such as Toshiba and Peugeot have tried their services.
The company offers three plans: Inbox, Growth, and Scale. From the most basic plan you already have access to the chat; but additional features such as the ability to configure work hours, monitor attendance automation, configure invitations with a proactive approach, and multi-language service are only available for paid plans .
Their website is in English and they don’t offer a free plan , but you can try Kayako on their website for 14 days thanks to its trial version.
- Userlike
Userlike offers chat solutions for all types of companies, be they small or giant in your industry.
According to their own website, brands such as Nivea or Trivago trust their services.
It has five plans:
- Free
- Team
- Corporate
- Business
- Flex
Most of the features that really take the online chat service to another level (such as the ability to make calls, live translation and WhatsApp channel) are obtained in the Corporate and Business plans, which include a predetermined amount of agents.
This lack of flexibility can lead some brands to think twice before overpaying for agents they don’t need or limiting their customer service by having fewer agents than they require.
Its most recent development is a WhatsApp channel, which adds to its integrations with other messaging apps such as Telegram and Facebook Messenger. Jira, HubSpot, MailChimp, and Salesforce are other services that you can integrate with.
However, it does not have an app or a version for Windows or Mac, which limits the work of the agents.
- Chatline Hookup
You may be looking for a long term relationship or just someone to chat with. Free chat lines trials available for selected products. If your goal is to meet someone, chat lines are a fantastic option. This chat line directory will help you find the right one to call. We’ve done the research so you don’t have to. Free trial chat line numbers available in your local area. Try this Free 60 minute chat line numbers.
How Chat Lines Work With Free Trials
Chat lines connect single callers to each other over the phone. Similar to how speed dating works in real life. Callers to chat lines can interact with each other and only connect if mutual connection exists. Call our Free trial chat line numbers to start your journey.
